1. Eligibility for Returns

You can request a return if all of the following criteria are met:

• The order was placed directly through our website.
• You reach out within 3 days of receiving your delivery.
• The medication is sealed, unused, and still in its original packaging.
• You can provide your order number or invoice as proof of purchase.

2. Non-Returnable Items

You cannot return those products that are opened or used or both. We do not accept your return request if you are missing the original packaging or invoice or both or if they are torn. We also do not accept damaged or defective products that happened from your end. 

3. Return Procedure

The return process is simple:

• Reach out to our support team at info@iverheal12mg.com or +1 (734) 274-6420 within 3 days of delivery.
• Include your order number and a brief note on why you’re returning the product.
• Our team will confirm eligibility and tell you next steps.
• Once approved, you’ll hand the item to our pickup partner.
• We’ll send you a tracking link so you can follow its progress

4. Return Pickup & Shipping

Your return product will be picked up through our delivery partner after approving your return request. Standard return shipping cost can be applied because of your location. You do not need to provide return shipping costs for damaged or defective products. 

5. Inspection & Approval

Our team will inspect your returned items when it reaches out to our delivery partner. When they confirm the return condition, then you will finalize your refund or replacement.

6. Refunds

You will get a refund within 30 business days from your original shipping date after completing the approval process. We have the right to choose between replacement and refund. Whatever you will choose, we will process accordingly. 

7. Replacements

We will replace your product. But we do not replace or fail to replace; we will switch to a full refund rather than continue reshipping.

8. Order Cancellation

You can cancel your orders before starting the shipping process. Once the shipping process starts, cancellations are not approved. In this case, we will follow the return process that we already mentioned above. 

9. Delayed Refunds

We will refund your payment to your original payment method. If it delays, first connect with your bank. But if there is not a bank-related issue, then contact us, and we will look into it directly.

10. Policy Updates

We re-read our policy and change or update it as per requirement. We do not inform you before changing or updating previously.